Support
How can we help?
Answers to the questions we hear most. If yours isn't here, write to us and a person will reply.
Playing
Which words count?
Any real English word of 3 letters or more, read across (left to right) or down (top to bottom). Diagonals and backwards words don't count. Slurs and vulgar words are left out of the dictionary. In the Daily and Classic, the shortest word that clears goes up as you play.
What are the stages?
The Daily and Classic get harder as you play. The first stage allows 20 three-letter words. Then 15 four-letter words, then 10 five-letter words, and after that only words of 6 or more letters clear until the game ends. Longer words don't use up a stage. A word longer than your stage needs earns words back, one per extra letter, but a stage never holds more than it started with. The bar under the board shows your stage and how many words are left.
Why did a word turn grey and stay?
It is too short for the stage you are in, or you have already played it twice. Either way it no longer clears. It stays on the board until letters fall and move it. Build a longer word with it, or use the letters elsewhere.
Why didn't my word clear?
Most often it's a repeat. The first time you play a word, it scores. The second time, it clears but scores 0 and resets your chain. From the third time on, the word is frozen: it doesn't clear and stays on the board, greyed out. A longer word that runs through it still clears. The Words used list shows what you've said. It can also be the word of the day at work: once three letters in a line match today's word, shorter words inside that stretch wait until the whole word forms. Or it can be too short for the stage you are in: it turns grey and stays.
How do Hold and Hint work?
Hold parks the current letter and brings up the next one. Tap it again to play the held letter. You get 3 holds a game, and in Classic a combo of 3 or more earns one more. Hint lights the best column for the current letter. You get 3 hints a game.
When does the Daily reset?
At midnight where you are. You get one run a day. If you leave mid-game, your run is saved until midnight; at midnight it ends with the score you have.
If I leave a Classic game, do I lose it?
No. Leaving from the menu saves your game, and it is waiting where you left it. Starting over or finishing the game ends it.
How does the word-of-the-day streak work?
Find today's word in any game and your bonus multiplier climbs by 0.75 for each day in a row, up to ×3 on day 4. Miss a day and it starts again.
How do challenge links work?
After a Classic game, tap Challenge a friend. They get a link that opens the same letters with your score to beat. Challenge games don't count toward bests or leaderboards, and the word of the day is off, so it's a fair race.
Purchases
How do I remove ads?
Settings → Remove ads. Remove Ads is a monthly or yearly subscription that turns off banner and full-screen ads. Pro does the same and adds boosters with every renewal. Cancel any time: on iOS in the Settings app → your name → Subscriptions; on Android in the Play Store app → your profile → Payments & subscriptions → Subscriptions.
I bought Remove ads on another device. How do I restore it?
Settings → Remove ads → Restore purchase, signed in with the same Apple ID (iOS) or Google account (Android). Purchases don't carry over between Apple and Android devices.
Where did my boosters go?
Undos, holds, bombs and hints you buy are stored on your device. They can't be restored after you delete the app or move to a new phone.
How do I get a refund?
Apple and Google handle all payments. On iOS, request a refund at reportaproblem.apple.com. On Android, follow Google Play's refund steps.
Your data
Does Unsaid have accounts?
No. Your games, scores and settings stay on your device. If you're signed in to Game Center (iOS) or Google Play Games (Android), your scores post to those leaderboards and to Unsaid's own shared leaderboards. See the privacy policy for details.
How do I reset my progress?
Delete and reinstall the app. That removes everything stored on the device, including purchased boosters. Scores already posted to Game Center or Google Play Games stay there.
Contact us
Email support@unsaidgame.app. Tell us your device model, iOS or Android version and the app version (Settings in the app, at the bottom). We usually reply within two business days.